Returns

HOW DOES THE 100-NIGHT, NO-RISK SLEEP TRIAL WORK?

CAN I EXCHANGE MY JANUS MATTRESS?

We only offer exchanges on unopened mattresses and in the result of ordering the wrong size mattress. For instance, if you love your Janus Mattress but ordered a King Size but soon realized it wouldn’t fit in your bedroom, or simply want to upgrade to something bigger, contact us at support@janussleep.com or (844) 378-7774 and one of our Sleep Specialist will guide you through the process.
WHAT HAPPENS TO MATTRESSES THAT ARE RETURNED?
We will make every effort to donate lightly used mattresses to charities and housing facilities. In the case we are unable to do so due to multiple recovery attempts and the relevant laws or the state of the mattress, our removal partner(s) will recycle the mattress and its materials responsibly.
WHEN WILL I RECEIVE MY REFUND?
Once a refund has been issued, it takes 5-9 business days for the credit to be reflected back onto your original form of payment.
WHAT IS THE RETURN POLICY AND HOW DO I INITIATE A RETURN?
The 100-Night, No-Risk Sleep Trial allows you to return your mattress for a full refund if you don’t absolutely love it for whatever reason. It is your responsibility to request your return within those 100 nights. In doing so, we’ll arrange for your mattress to be removed by one of our removal partners, housing facilities or local charities. Once removed, we’ll issue a full refund. The refund process usually takes between 5-9 business days and varies depending on your geographical location and what local services are available. To initiate a return, email support@janussleep.com. The subject line of the email should read “Return Request” and your order number, along with the time and date of purchase should be listed. In the body of the email, include the full name on the order and a description of what’s prompting your return. Within 1-2 business days, one of our Customer Support Specialists will respond with the next steps to schedule a removal date.
In order to qualify for a return, your Janus mattress must be clean of any stains and free from any tears or defects.